The start of a new year for some is about making New Year’s resolutions and setting personal targets for the year ahead.
Our Sales & Account Management Team decided to come up with our own resolutions we will keep and which will help our clients achieve their business travel objectives. The resolutions were created by our very own Client Relationship Managers.
Continue to provide value for our clients
We’re constantly trying to find ways to save our clients’ money and time with our supplier programmes and cost saving travel solutions. Don’t forget through our strategic global alliances we have a buying power of over £1 billion, plus live access to negotiated airline agreements with over 70 airlines and discounts of up to 50% on corporate rates at 300,000 hotels worldwide. This power ensures we can continue to provide our clients with the very best rates for their travel. Remember to speak to your Client Relationship Manager for your bespoke report, in which they can identify potential cost savings for you.
To further develop our understanding of our travellers
Last year we conducted a survey to get client feedback across key contacts, travel bookers and travellers themselves. As a result, we have decided we want to get to know our travellers a whole lot better. On the basis of how travellers responded – we will endeavour to gain a better understanding of our travellers’ current and future travel requirements. We want our travellers to have ‘a voice’ by using regular feedback questionnaires, so we can then develop a plan to enhance our traveller offering. We look forward to much greater ‘conversations with our clients’.
To continue to treat our traveller’s safety as our number one priority
The safety and security of our travellers will always be a priority for us. We endeavour to ensure that we notify all our clients of incidents or situations that may impact their journey by sending out an advance email, adding to our website update page and more recently, you can keep an eye on travel updates from our new Twitter feed (@GilesTravel). For a more significant incident, we put into place our Code Red emergency operation. A dedicated ‘on call’ team of specialist Travel Consultants, plus our Giles Travel management team in support, ensures we get travellers home safely. Using our traveller tracking tool, G-Safe, we are able to track our traveller’s location as well as live flight arrivals and departures via interactive flight maps and alerts.
As soon as an emergency situation breaks, we implement our Five Point Plan:
- Identify all travellers’ status via our G-Safe Traveller Safety system
- Contact all active travellers via G-News and Twitter with situation summary, developments and updates.
- Initiate Travel Consultants rota to provide extended hours support both in and out of the office.
- Activate Code Red toolkits where necessary for extended hours operation (laptop, mobile phone and broadband devices).
- Begin repatriation programme via all possible methods.
Offer the right technology solutions to our clients
With technology developing quicker than ever, we want to ensure we recommend the right technology solution for your travel requirements. We work with a range of online booking solutions and offer several options for self-booking tools, all of which provide the capabilities for booking your own travel to keep costs under control.
Integrating all major airlines, hotel and car hire chains, they are incredibly intuitive, providing the ability to hold trips prior to confirming, manage preferred hotel programmes and highlighting any airline negotiated fares to ensure Travel Policy Management is maintained.
For more information about any of the above, contact your Client Relationship Manager.