Cathay Pacific have release a statement, announcing a data security event affecting passenger data.
We are working with Cathay to see if any of our travellers are affected booking via a TMC, however initial findings suggest that this data breach is limited to .com direct bookings on the Cathay Pacific website.
Official Cathay Pacific Announcement (dated 25 October 2018):
We are writing to inform you about the data security event affecting passenger data due to unauthorized access to some of Cathay Pacific’s information systems containing passenger data. On behalf of the airline, we would like to apologize for any concern that this may cause to our valued customers.
The safety and security of our passengers remains our top priority, and as such, we would like to reassure everyone that upon discovery the company took immediate action to investigate and contain the event. The IT systems affected are totally separate from its flight operations systems, and hence there is no impact to flight safety.
In an abundance of caution, we have taken the decision to notify everyone we believe may have been affected, using multiple communication channels and providing them with information on steps they can take to protect themselves. We have no evidence that any personal information has been misused.
Cathay Pacific has notified the Hong Kong Police and is notifying the relevant authorities, and we encourage anyone who believes they may be affected to contact Cathay Pacific in the following ways:
- Via the dedicated website – infosecurity.cathaypacific.com – which provides information about the event and what to do next
- Via Cathay Pacific’s dedicated call center available after 12:30/25 OCT (GMT+8) (toll free numbers are available on infosecurity.cathaypacific.com)
- Email Cathay Pacific at email@example.com
If the above channels are unable to resolve the questions you may have, we encourage you to reach out to your Account Manager for further assistance.