We use travel magic…
… but don’t tell anyone. Our services describe what we do, but it’s our values that tell you how we do it – who we are and what we stand for. If you ask us or our clients to describe what it’s like to work with Giles Travel, our values are what we talk about.
Working in partnership
we set the industry standard for best practice while working in close relationships with our clients
We consistently create new levels of service to continually deliver excellence and this is our promise to our clients.
A Giles Travel person has a very specific DNA strand., which drives them to achieve and deliver complete client delight. We simply call this Service.
We do the right things in the right way. It’s about taking pride in our work, content in the belief it’s the best it can possibly be.
We know this is earned over time, that’s why we work in partnership with clients for mutual growth and rewarding long-term relationships.
We never rest on our laurels and always strive to do things better; operationally, technically, consulatitively.
We’re nice people. A friendly company with a strong moral compass and a commercial understanding to look after our sources of income.
We believe that experience is everything, ours and yours. Our inspirational, multi-award winning account management team have the remit to inspire our clients’ businesses and to innovate their travel operations. We’ll always recommend the best possible solution that’s tailored to fit, not off-the-shelf… even if that means alternatives to travel.
The level of reporting and analysis we provide helps shape corporate policy while recommendations on reducing carbon footprints and developing best-in-class CSR (Corporate Social Responsibility) programmes are all part of the service.
Our competition have account managers.
We have client partners.
A Perfect Match
We don’t have an ‘off-the-shelf’ solution because we strongly believe that no client wants to be left on the shelf. That’s why, right at the beginning, we spend a lot of time really getting to know our clients – to understand who they are and what they’re about. We take the time to learn their brand values and business objectives. Only then can we deliver a truly bespoke solution and hand-picked travel team that’s right for them, their needs and their goals.
Each client’s Travel Team is then fully supported by our specialist Hotel and Air departments, as well as by our Travel Support Desk. This ensures we not only exceed our industry standard setting SLAs, but that the best possible travel options are delivered on time and above expectation.
We are extremely proud to be a member of GlobalStar, leaders in multinational travel management.
GlobalStar is owned and managed by like-minded, independent entrepreneurs. This cultivates an ethos of passion and hunger to be the best and encourages creativity to deliver uncompromising, best-in-country solutions which are right for the region, not restricted by the constraints of adhering to global templates, but delivered locally. Because our clients’ global business should not have to compromise to fit a global travel management model.
Click HERE for more information.
Welcome to your new online travel tool…
On 1st December 2019, our online travel management system, ATLAS, will be replaced by YourTrip – the next generation of cloud-based online booking solutions from our parent company, Gray Dawes Group.
Delivering a completely new and unique solution in business travel management, YourTrip uses metasearch techniques to present content quickly and efficiently. It aggregates rich content, delivers real-time fares and rates (including agency negotiated fares, corporate negotiated deals and discounted fares) and provides availability from not just one but multiple Global Distribution Systems.
We know you’re going to love it!
Here at Nike and Converse, where international travel is such a huge part of our business, the value of our true partnership with Giles Travel can’t be underestimated.
This partnership, of course, takes many forms, but we need our business travel consultants to really understand our organisation, how we work and what our requirements really are. That’s key for us.
Well coordinated business travel is a vital part of the efficient running of the Nike and Converse operations. And we work with Giles Travel’s informed, proactive and experienced business travel consultants to make this happen.
Alicia Neveling | Travel Manager, Nike & Converse UK
Head to the Giles Travel download centre for a variety of useful information, all available to download and keep, including our brochure, press pack and factsheets on our products…