Travel is our passion...

Our focus is on delivering a personal service which goes way beyond the merely professional. We strive to understand our clients inside and out; we can then always be one step ahead in providing the right solutions at the right price.

But the best fares and impeccable service are just for starters. Our account management teams have the remit of always recommending the best possible solutions, which may even involve alternatives to travel, such as video conferencing. The level of reporting and analysis we provide helps shape corporate policy while recommendations on reducing carbon footprints and excelling in Corporate Social Responsibility are all part of the service.

Added value you can measure...

We acknowledge that there are other agencies in the market place offering travel management solutions; however we are confident that we are unique and different. What drives these attributes are the company mission and vision.

Our Mission

“To meet and exceed customer expectations, both efficiently and cost effectively, by providing a unique and personal travel service.”

Our Vision

“To be the best in the business.”

At Giles Travel we have identified certain values which govern the direction of the company, they act as a yardstick against which the company defines what to do next and measures how well it's doing now. 

Professionalism

We do the right thing the right way. We stand by our customers and our partners because we believe that long-term developments bring more benefits than short-term profits. We pride ourselves on our people and our associations.  Our customers know a Giles Travel person wants to do everything to make their travel management and their business better and are assured by all their dealings with us.  It's the level of service and innovative solutions which create the difference.

Caring

At Giles Travel we are genuinely interested in our customers and in our third party partnerships.  We are a professional, friendly company with strong commercial acumen and understanding to look after our sources of income and staff.

Trust

We are about working in partnership with our clients to attain the accreditation of their ‘out of house’ travel department – an extension of their own team. Trust is something which is earned over time, so we must constantly demonstrate excellent service and an effective understanding of their needs and where and how we can bring added value to their organisation.  We believe in developing relationships with our clients over and above a professional level. 

Pioneering

Giles Travel are not just about booking a flight or getting a great deal on a hotel room – we’re about service excellence harnessed with best-in-class technologies thereby staying ahead of the competition. We constantly strive to develop new ways for clients to save money and improve their operational processes.

For more details, call us on 01494 733 480
or email us.